Returns + Exchanges
Each piece is individually made by hand, and no two pieces are identical. These slight variations contribute to the authenticity and uniqueness of each item. If however, you are not fully satisfied with your BEVERLY SMART purchase you may return it unworn and in its original packaging within 7 days from receipt, for refund or exchange. Please notify BEVERLY SMART by email of the intention to return.
If the item is being returned because it was received damaged, please notify BEVERLY SMART by email within 48 hours of receipt including a photo of the damaged item.
Returns should be sent by basic post with a tracking number.
Returned items are the buyer's responsibility until received by BEVERLY SMART
Your exchange or refund will be actioned within 7 days of receipt of the returned item. The refund will be exclusive of delivery costs (unless you are an BEVERLY SMART member** in which case you will be reimbursed as below*).
For returns from outside the European Community, customs duties and sales tax are non-refundable.
* Free returns means return postage costs will be reimbursed to the equivalent of the outward shipping costs
** a BEVERLY SMART member means you are a subscriber to our Newsletter.
Email address : firstname.lastname@example.org